Quality management system according to the standard ISO 9001:2008 includes the processes of patent grant, petty patent grant and trademark grant and it has been certified on November 1, 2011. Quality Management System at the Intellectual Property Office is in the process of recertification.
Certification came after the establishment of the system in the framework of the Regional IPA Project, implemented by the Danish Patent and Trademark Office (DKPTO) in the period from March to November 2010 followed by one year of implementation.
The aims of the quality management system, founded on the mission and the vision
of the Office, emphasize the satisfaction of the clients as the users of services of granting of the mentioned rights of intellectual property along with the respect for certain legal framework.